Privacy Policy

Pinchblock is a coaching platform for athletes and coaches. Pinchblock is responsible for the personal data described in this policy. Contact us at support@pinchblock.app.

• Account and profile data: email address, authentication identifiers, username, display name, profile details, photo, location, role, and coach onboarding information.
• Training data: plans, intake answers, workout history, exercises, sets, repetitions, weights, notes, progress, and fitness or health information you choose to provide.
• Content and communications: posts, comments, reactions, follows, messages, call details, uploaded images and files, and bug reports or screenshots you submit.
• Payments: purchases, subscriptions, refunds, fees, payouts, and Stripe customer or connected-account identifiers. Stripe, not Pinchblock, handles full card and bank-account details.
• Technical data: IP address, browser or device information, authentication cookies, security and server logs, and local app data needed for sign-in and short-term offline access.
• Optional cookies: with your consent, analytics cookies that measure how the site is used and marketing cookies that show relevant Pinchblock offers elsewhere. Your choice is stored in one cookie for 180 days and can be changed at any time from Cookie settings in the footer. No optional cookie is set before you decide.
• Remembered coach: when you open a coach page or offer before signing up, a cookie keeps that coach, the offer and the sport for up to 7 days so your first Explore visit can show them; it is deleted once used or expired, and you can dismiss the section it produces.
• Early-access data: your email address and any sports, goals, or barriers you choose to include when joining a waitlist.

If you join a video call, LiveKit transmits your microphone and camera streams to the other participant. Pinchblock does not record those calls. The mobile app accesses a photo only when you choose one for your profile.

• Provide accounts, coaching, training plans, social features, calls, support, and offline access.
• Process purchases, subscriptions, coach onboarding, and payouts.
• Generate plan drafts or suggestions when an optional AI feature is used.
• Secure, maintain, troubleshoot, and improve the service and prevent fraud or abuse.
• Meet legal, tax, accounting, and regulatory obligations.

Where applicable, we rely on performance of our contract with you, our legitimate interests in operating and securing Pinchblock, your consent for optional features, and compliance with legal obligations.

We share only what is needed with:

• Coaches, athletes, and other users as required by a feature and your privacy choices.
• Supabase for authentication and database services.
• Vercel for application hosting and Cloudflare R2 for file and media storage.
• Stripe for payments, subscriptions, identity checks, onboarding, and payouts.
• LiveKit for calls and OpenAI or Google for optional AI features.
• Authorities or professional advisers when required by law or needed to protect rights and safety.

We do not sell personal data or use it for third-party advertising.

We keep account data while your account is active. You can delete your account in Settings or use our account deletion page. We delete or anonymize associated data within 30 days, except information we must retain for fraud prevention, tax, accounting, disputes, or other legal obligations. Security logs may be kept for up to 90 days. Shared message history may remain visible to the other participant with your profile replaced by “Deleted user”; message media is removed. Stripe may retain payment records under its own legal obligations.

We keep waitlist data until we contact you about access or you ask us to delete it. Signing out removes protected credentials and user-specific cached plan data from the mobile app.

We use encryption in transit, protected credential storage, access controls, and other reasonable safeguards. No service can guarantee absolute security. Our providers may process data in other countries; where required, we use legally recognized safeguards for those transfers.

You can update profile and privacy settings, export your data, delete your account, and withdraw optional consent. Depending on where you live, you may also have rights to access, correct, erase, restrict, object to, or receive a copy of your data and to complain to a data protection authority. Email support@pinchblock.app to make a request.

Pinchblock is not intended for children under 16.

We may update this policy as the service changes. We will change the date above and provide additional notice when required by law.